Privacy policy
North & Row operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). North & Row is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information:
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Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment and confirmation.
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Account information including username, password, preferences and settings.
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Transaction information including items viewed, added to cart, purchased, returned, exchanged or canceled.
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Communications with us including customer service inquiries.
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Device information including IP address, browser type, device identifiers and network data.
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Usage information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information:
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Directly from you when you create an account, place an order, or contact us.
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Automatically through cookies and similar technologies when you use the Services.
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From service providers who process information on our behalf.
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From partners or third parties where permitted by law.
How We Use Your Personal Information
We may use your personal information to:
Provide, Tailor and Improve the Services
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Process payments and fulfill orders
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Manage accounts
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Arrange shipping and returns
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Provide personalized shopping experiences
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Recommend products
Marketing and Advertising
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Send promotional emails or marketing messages
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Show relevant advertisements
You can unsubscribe from marketing emails at any time.
Security and Fraud Prevention
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Authenticate accounts
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Prevent fraud and unauthorized transactions
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Protect our business and customers
Communicating with You
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Provide customer support
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Respond to inquiries
Legal Reasons
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Comply with legal obligations
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Enforce our policies
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Protect our rights
How We Disclose Personal Information
We may share your personal information:
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With Shopify and service providers (payment processors, fulfillment partners, IT providers).
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With marketing and advertising partners.
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With affiliates within our corporate group.
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In connection with legal obligations or business transfers.
Relationship with Shopify
The Services are hosted by Shopify. Information you submit may be transmitted to and processed by Shopify to provide and improve the Services.
To learn more about how Shopify processes personal information, please visit:
https://privacy.shopify.com/en
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority.
If you believe a child has provided us personal information, please contact us and we will delete it.
Security and Retention
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights including:
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Right to Access
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Right to Delete
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Right to Correct
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Right to Data Portability
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Right to Opt-Out of targeted advertising
If you are located in the UK or EEA, you may also have:
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Right to Object to Processing
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Right to Restrict Processing
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Right to Withdraw Consent
You may exercise your rights by contacting us at:
We may verify your identity before responding to your request.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we process your personal information, please contact us first.
If you are located in the EEA or UK, you may lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred outside your country of residence.
Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
North & Row
📧 support@northandrow.com
For the purpose of applicable data protection laws, North & Row is the data controller of your personal information.