Shipping Policy

Shipping Policy

We ship worldwide to over 200 countries. All orders are processed within 2–5 business days. After processing, delivery typically takes 5–9 business days. Please note that delivery times may vary depending on your location, customs procedures, and seasonal demand.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery address and order value.

We offer free shipping on orders over $120 USD.

Tracking Information

Once your order has been shipped, you will receive an email with your tracking number.

Please allow up to 12 business days for tracking information to update, as carriers may require time to register the shipment in their system.

Split Shipments

Some items in your order may be shipped separately due to stock location, supplier logistics, or packaging considerations. You will receive separate tracking information if this occurs.

Delivery Responsibility for PO Box Addresses

North & Row is not responsible for any delivery issues or package loss when shipping to PO Box addresses.

While we may accept PO Box addresses for shipping, we strongly recommend customers provide a physical address whenever possible, as some carriers may have limitations in accessing and delivering to PO Boxes.

By choosing to use a PO Box address, the customer acknowledges and agrees to this condition.

Taxes, Fees & Refused / Returned International Shipments

International Duties, Taxes & Customs Fees (DDU/DAP)

All international orders are shipped under the Delivered At Place (DAP) / Delivered Duty Unpaid (DDU) regime.

This means that import duties, taxes, VAT/GST, customs fees, and any brokerage or handling charges are NOT included in the product price or shipping cost and must be paid by the recipient upon arrival, as determined by the destination country and carrier.

Customs authorities may require additional information or documentation from the recipient to complete clearance. For example, identity or proof of address documentation may be required.

If the Recipient Refuses to Pay or Fails to Complete Customs Clearance

If the recipient refuses to pay duties, taxes, or fees, or fails to provide required documentation to the carrier or customs authorities, the shipment may be delayed, returned to the sender, abandoned, or destroyed by customs or the carrier.

In such cases, the order is considered refused or undeliverable due to recipient action, and:

  • No refunds will be issued for orders that are refused or returned due to unpaid duties, taxes, fees, or incomplete customs clearance, to the extent permitted by law.

  • If the shipment is returned to us, the customer remains responsible for all associated costs, including (but not limited to) original shipping costs, return shipping, customs fees, and carrier handling or brokerage charges.

  • If the carrier bills us for duties, taxes, or fees because the recipient declined or failed to pay, we reserve the right to recover or deduct these costs from any resolution offered (if applicable).

Questions?

If you have any questions about your order or the shipping process, please contact our support team:

North & Row
📧 support@northandrow.com